PERSONALISED ITEMS POLICY:
We do not accept returns on personalised items, unless there is a clear fault with the print or embroidery. For all other reasons we do not accept returns on customized items, as the garments are rendered unusable. Therefore, please ask us any questions beforehand and clarify the order details by sending an email or calling on the phone. We also strongly suggest ordering 1 sample garment before placing a big order with us. The customization on the listed products is for text only. For logos please type LOGO in the customization box and email the design(s) over to us quoting the order number. We will then assess how suitable your design is for the chosen garment and be in contact with confirmation. Logos have an extra set-up charge of £9.99 and this is a one time fee for futre orders too. We do not offer logo customisation on orders less than 6 items in garment quantity.
RETURNS:
Customer satisfaction is very important to us, it is how we have built our reputation in our local area. If you have any issues with the order dispatched, please do not hesitate to call or message us and we will resolve the issue by promptly re-sending or refunding. Please allow 4 days of processing for customization orders, plain orders will be dispatched much faster, (usually the next day). Our opening times are 9am to 5pm, Monday to Friday, 10am to 3pm on Saturday.
WASHING:
Before washing, always look at the care label and carefully follow the instructions. Also, close all zips, undo buttons, check pockets for loose or sharp objects, and flatten out collars and cuffs. Always check to ensure the Washing Machine is not overloaded. Use a good quality detergent and ensure that the right amount of detergent is used. Do not use bleach or other strong solvents and do not use extreme heat on the garments. We strongly recommend that all garments are put into a washing machine inside out where possible.
